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Anger in the Workplace:
Setting boundaries Appropriately: Anger Management
There are a variety of
motivations that drive aggressive behavior.
Some people act aggressively because they have
an anger problem. They periodically become
overwhelmed and act out violently. Their
aggression is emotionally driven. They are not
necessarily such aggressively behaving people
when they are feeling calmer. However, they may
also be angry much of the time. When anger
issues dominate the aggressive presentation,
the best prescription is typically some
variation on the theme of anger management.
Anger Management interventions typically
involves the teaching of a coordinated set of
behavior, thought and mood change techniques
designed to make it less likely that aggressive
people will continue to act out in aggressive
ways. These techniques include:
- cognitive restructuring
- relapse prevention
- assertiveness training
Chronically angry people are typically not
aware of how chronically angry they are, so the
first order of business is to get them
self-monitoring their anger levels, and watch
for signs and symptoms of anger such as
clenched teeth and fists, angry thoughts, and
upset feelings. Teaching angry people to pay
close attention to their anger helps them to
realize that they don't just explode into anger
from a calm baseline, but rather are generally
pretty much already upset before they explode.
Relapse prevention techniques are taught to
help angry people identify the 'triggers" that
set off their anger (the people, places and
things that get them going in violent
directions), and then avoid those triggers.
Cognitive restructuring techniques are taught
to help angry people better examine and
critique the core beliefs and automatic
thoughts underlying their angry feelings.
Generally angry people are self-righteous
people; they are angry for a reason; they have
been wronged, and have a right to retribution
and an entitlement to special treatment because
of how they have been wronged. Though there may
be basis for some of these beliefs, many of
them will prove to be distorted or over
generalized or otherwise just wrong when they
are closely examined. When the belief driving
the emotion is modified, the emotion tends to
Assertiveness training concepts are provided to
angry people so as to help them understand
1) they do not have a right to trample upon
other's personal boundaries, and
2) that acting assertively rather than
aggressively will often get them more of what
they want from other people, because in so
doing, they will respect those other people who
will then be more motivated to help them.
Self soothing exercises are taught for obvious
reasons; to help angry people reduce their
upset angry emotions, both in acute cases and
generally in terms of background levels.
We should note that change programs like anger
management don't work unless people are
motivated to engage them. It typically takes
some serious social consequence (like being
locked into a jail cell) to jolt angry
aggressive people into being motivated to alter
their behavior. It is somewhat unlikely, but
not impossible, that you (or someone you live
with) will be willing to work an anger
management program with a therapist or in a
self-help modality without some negative
consequences being present that participation
will help avoid.
Anger management is a complex topic that cannot
be adequately dealt with here in this allotted
space. For more information, we encourage you
to visit our Anger Management topic center.
Source: Eileen Hogan
Anger Management Therapy and Anger Management Techniques Inventory The following inventory can help you in the recognition process as you seek to determine whether your anger is reaching a destructive level in your life.
Anger Management Quiz Anger Management Therapy Starts here: Which of the following apply to you?
I become impatient easily when things do not go according to my plans. I tend to have critical thoughts toward others who don't agree with my opinions. When I am displeased with someone I may shut down any communication with them or withdraw entirely. I get annoyed easily when friends and family do not appear sensitive to my needs. I feel frustrated when I see someone else having an "easier" time than me.
Whenever I am responsible for planning an important event, I am preoccupied
with how I must manage it. When talking about a controversial topic, the tone of my voice is likely to become louder and more assertive. I can accept a person who admits his or her mistakes, but I get irritated easily at those who refuse to admit their weaknesses. I do not easily forget when someone "does me wrong." When someone confronts me with a misinformed opinion, I am thinking of my comeback even while they're speaking.
I find myself becoming aggressive even while playing a game for fun. I struggle emotionally with the things in life that "aren't fair." Although I realize that it may not be right, I sometimes blame others for my problems.
More often than not I use sarcasm as a way of expressing humor. I may act kindly toward others on the outside, yet feel bitter and frustrated on the inside. I often second guess another and interrupt before they've had a chance to finish what they were saying. If you checked 4-8 boxes, your anger is probably more constant than you would like. If you checked 9 or more boxes, there is a strong possibility that you have struggled with periods of anger or rage, whether you are aware of it or not.
-"The Anger Workbook" Dr. Les Carter & Dr. Frank Minirth.
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